Terms of service

American Jewelry Outlet (AJO) is a retail brand operated by Flex Solution Inc., USA

These Terms and Conditions apply to the American Jewelry Outlet (AJO) website located at www.ajo-gold.com, as well as to all affiliated or linked sites operated by Flex Solution Inc., its subsidiaries, and affiliates (collectively, the “Site”).
Please read these Terms and Conditions (“Terms”) carefully. BY ACCESSING OR USING THIS SITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

These Terms govern your use of and any purchase made through the AJO website and constitute a binding agreement between you and Flex Solution Inc. (“AJO,” “we,” “us,” or “our”).
AJO reserves the right, at its sole discretion, to update, revise, or modify any portion of these Terms or any policy related to the Site at any time. Any such modification becomes effective immediately upon posting on the Site.
Your continued use of the Site following any changes constitutes your acceptance of the revised Terms. Therefore, we recommend reviewing this page regularly to remain informed about the current terms governing your use of the Site. If you do not agree to these Terms or any updates, you must discontinue using the Site.

Questions & Contact Information

For questions or assistance, please contact our customer care team:
hello@ajo-gold.com

+1 (786) 828-3309

Product Availability

Occasionally, you may be able to place a product in your shopping cart and submit your order, but later receive notice that the item is unavailable. You acknowledge that product availability can change rapidly, and there may be a brief period after your order submission during which an item becomes out of stock.
AJO reserves the right to cancel your order, even after an Order Confirmation has been issued, without penalty or liability.

In rare instances, you may receive a Shipping Confirmation even though the product has become unavailable in our or our fulfillment partner’s inventory. In such cases, AJO may rescind acceptance of your order and cancel the transaction without penalty. You will be notified promptly, and a full refund will be issued where applicable.

If you are interested in an item currently on backorder, please contact us to learn when it is expected to return to stock.
Due to high demand and dynamic inventory, an item may sell out before we are able to update its availability status on the Site. If this occurs, we will reach out directly to discuss suitable alternatives or future availability.

Pricing

While AJO strives for complete accuracy, data on our Site — including pricing information — may occasionally contain errors due to technical or typographical issues.
We reserve the right to correct any such errors and will not honour incorrect or misprinted prices. If an item’s displayed price is lower than its actual price, AJO may, at its discretion, either contact you for confirmation before shipment or cancel the order and notify you of the cancellation.

If an order has already shipped and a pricing error is discovered, AJO may, at its discretion, arrange a return and issue a full refund.

Prices are subject to change without prior notice, and all prices listed are final and non-negotiable.
We sincerely apologize for any inconvenience these corrections may cause.

For pricing or order-related inquiries, please contact our jewelry specialists at hello@ajo-gold.com or by phone at +1 (786) 828-3309.

Payment Information

Once you have selected your jewelry and entered your shipping details, you will be prompted to provide payment information — such as your credit or debit card details, and, if applicable, any promotional codes or AJO gift cards.
By submitting your payment details and completing the checkout process, you authorize Flex Solution Inc. and its trusted third-party payment processors to charge the full amount of your order to the chosen payment method.
You represent that you are the authorized account holder or have legal authorization to use the selected payment method. In the event of any issues processing your payment, AJO reserves the right to delay or cancel shipment until payment has been successfully verified.

All transactions on www.ajo-gold.com are processed securely through encrypted connections for your protection. AJO does not store full credit card details on its servers, and all sensitive payment data is handled in accordance with PCI DSS standards.

Diamond Certificates

When you purchase a piece with a diamond equal or more than 1Ct (any piece in the collection except Band rings), it will be shipped with its official independent (IGI or GIA) diamond grading report (also known as a diamond certificate). These certificates are detailed professional evaluations prepared by independent gemological laboratories recognized worldwide for their accuracy and integrity.

Each certificate is unique and valuable, as it represents a formal, verifiable record of the diamond’s characteristics and authenticity. Because replacing a lost certificate is costly and time-consuming, AJO requires that all original grading reports be returned along with the diamond if you decide to make a return.

If the diamond grading report is missing upon return, a replacement fee of USD $150 (or the equivalent in local currency) will be deducted from your refund or charged separately.

Certificates for melee diamonds (less than 1 Ct) are not issued.

Comparison Purchasing

To maintain fair pricing, AJO discourages comparison purchasing and recommends contacting our jewelry specialists before placing an order. If you are unsure about which piece best suits your needs, our jewelry specialists will gladly assist you in making the right choice before purchase.

You can contact us anytime at hello@ajo-gold.com or by phone at +1 (786) 828-3309, and we will be happy to provide additional product details, photos, or guidance.

Information on Our Site

At American Jewelry Outlet (AJO), we make every effort to ensure that our online catalog is accurate, detailed, and informative. We strive to represent our products as faithfully as possible through high-resolution photography and thorough descriptions.
However, to help customers view items in greater detail, some images may appear larger or smaller than their actual size. Due to variations in device screens and display settings, actual colors and proportions may differ slightly from what is shown online.

Our goal is to give you comprehensive, transparent information so you can fully appreciate the design, quality, and craftsmanship of each piece before purchase.
In accordance with FTC guidelines and jewelry industry standards, AJO notes that the total carat weight in diamond jewelry may vary up to 0.05 carats from the stated weight.

All product measurements shown on our Site are based on manufacturing specifications. Slight variations may occur during finishing. For machine-made wedding bands, a width tolerance of 0.20 mm is acceptable; for cast-manufactured rings, tolerances may be slightly higher.
For gemstones and pearls, measurement variations of up to 0.25 mm are considered normal.

For jewelry containing multiple diamonds, the total carat weight represents the minimum guaranteed weight of all stones combined. Color and clarity grades are provided as either a minimum or average depending on the design. If listed as a minimum, all stones meet or exceed the stated quality; if listed as an average, the overall quality equals or exceeds the grade indicated.

Policy on Ethical Sourcing

At AJO, ethical sourcing is a core value. We work exclusively with leading, verified diamond and gemstone suppliers who share our commitment to transparency, integrity, and responsible trade practices.
All of our diamonds are obtained from legitimate sources that adhere to the standards of the Kimberley Process Certification Scheme - an international initiative that ensures diamonds are conflict-free and responsibly traded.

Through our supply partnerships and internal controls, Flex Solution Inc. takes every step to ensure that each diamond sold on www.ajo-gold.com originates from ethical, traceable sources and contributes to a sustainable jewelry industry.

Privacy Policy

Please refer to our official Privacy Policy for detailed information on how AJO collects, uses, protects, and shares personal data.
By using the Site, you acknowledge that you have read and understood our Privacy Policy and consent to the processing of your information as described therein.

Site Content

The Site and all related content — including, without limitation, the AJO logo, all product designs, text, graphics, photos, icons, audio and video clips, digital downloads, data compilations, and software — are the exclusive property of Flex Solution Inc. or its licensors.
All materials are protected by United States and international copyright, trademark, and intellectual property laws.

The overall look and feel of the website — including layout, design, and organization — is considered proprietary trade dress and may not be copied, reproduced, distributed, or otherwise exploited without express written consent from Flex Solution Inc.

You are permitted to view, download, or print portions of the Site for your own personal, non-commercial use only. Any other use, including reproduction or commercial redistribution, is strictly prohibited without prior authorization.

Trademarks

The names American Jewelry Outlet, AJO, the AJO logo, and any related product or service names, slogans, or designs appearing on this Site are trademarks or registered trademarks of Flex Solution Inc. or its affiliates. They may not be copied, imitated, or used, in whole or in part, without our prior written permission.

You may not use any metatags or hidden text referencing “AJO,” “American Jewelry Outlet,” or any related name, product, or service without authorization.
All other product names, company names, and logos mentioned on the Site are trademarks of their respective owners.

Use of the Site

You are granted a personal, limited, non-exclusive, and non-transferable license to access and use the American Jewelry Outlet (AJO) website and to electronically copy or print portions of its content (“Site Materials”) solely for your personal, non-commercial, and informational use.
This license does not transfer any ownership rights and is subject to these Terms and Conditions.

The following activities are strictly prohibited without the prior written consent of Flex Solution Inc.:
(a) Any resale, redistribution, or commercial exploitation of the Site or its materials;
(b) Collecting, scraping, or mining data, product listings, images, or descriptions for commercial purposes;
(c) Public display, performance, or distribution of Site Materials;
(d) Modifying, editing, or creating derivative works based on Site content;
(e) Using automated tools or software (including bots, spiders, or scrapers) to access, monitor, or interact with the Site;
(f) Downloading content other than temporary browser caching or as expressly permitted;
(g) Displaying any pop-ups, pop-unders, banners, overlays, or advertisements that interfere with or obscure the Site’s content;
(h) Using the Site in a manner that disrupts its normal operation or security;
(i) Any use of the Site or its content beyond its intended informational and transactional purpose.

Any unauthorized or prohibited use of the Site or its materials immediately terminates the license granted herein and may constitute a violation of applicable intellectual property, copyright, or communications laws.
Except as expressly provided, nothing in these Terms shall be construed as granting any rights by implication or otherwise under any intellectual property laws.
Flex Solution Inc. reserves the right to revoke or limit access to the Site at any time, for any reason, without prior notice.

Third-Party Content

American Jewelry Outlet (AJO) may include links to third-party websites or display information and materials created by independent parties (“Third-Party Content”) as a convenience to users.
AJO does not control, monitor, or endorse any Third-Party Content or the websites it links to, nor can we guarantee their accuracy, reliability, or completeness.

We assume no responsibility for the content, policies, or practices of any third-party websites. Accessing such links or relying on Third-Party Content is entirely at your own risk. You are encouraged to review the terms and privacy policies of any external sites before engaging with them.

Advertisements and Promotions

From time to time, AJO may display advertisements, offers, or promotional content from third-party companies on the Site.
Any correspondence, transactions, or participation in such promotions — including any related terms, warranties, or representations — are strictly between you and the respective advertiser or third party.

Flex Solution Inc. is not responsible or liable for any damages, losses, or disputes arising out of such dealings or the appearance of third-party advertisements on our Site. Your participation in any external offer is voluntary and at your own discretion.

Submissions

By submitting any materials — including, but not limited to, questions, feedback, suggestions, ideas, concepts, designs, drawings, comments, or other information — to AJO via this Site or by any other means, you agree that such submissions are non-confidential and become the sole and exclusive property of Flex Solution Inc.

AJO shall own all rights, including intellectual property rights, to such materials and may use, copy, modify, publish, translate, or distribute them for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

By submitting content, you grant AJO, its affiliates, and sublicensees the perpetual, worldwide right to use your name or any identifier you provide in connection with such materials, at their discretion.
You further represent and warrant that:
(a) you own or otherwise control all necessary rights to the content you provide;
(b) the submitted material is accurate and not misleading; and
(c) your submission and our use of it will not violate any law or infringe upon the rights of any third party.

Product Reviews and User Content

The AJO Site may include features that allow customers to submit reviews, comments, photos, or other materials related to products and services (“User Content”), as well as discussion forums or interactive areas (“Interactive Areas”).
By posting or uploading any User Content, you accept full responsibility for it and use these features at your own risk.

You agree not to post, upload, or transmit through our Site any User Content that:

1. Is illegal, defamatory, obscene, pornographic, harassing, or otherwise objectionable;

2. Encourages unlawful behavior, infringes the rights of others, or violates any local, state, national, or international law;

3. Infringes on any copyright, trademark, trade secret, or other intellectual property rights;

4. Impersonates another person or misrepresents your affiliation;

5. Contains unsolicited promotions, advertising, or spam;

6. Discloses private or personal information of others (such as addresses, phone numbers, or credit card data);

7. Contains viruses, corrupted data, or harmful code;

8. In the judgment of AJO, restricts or inhibits any other person from enjoying the Site or may expose Flex Solution Inc. or its users to legal or reputational risk.

AJO does not assume liability for any User Content posted, stored, or uploaded by you or others, nor for any resulting damages, omissions, or offensive materials you may encounter.
As an interactive service provider, Flex Solution Inc. is not responsible for the statements or representations made by users in reviews, public forums, or other Interactive Areas.

Although AJO has no obligation to monitor User Content, we reserve the right — at our sole discretion — to screen, edit, or remove any content at any time and without notice. You are solely responsible for maintaining backup copies of the content you post.

By submitting User Content, you grant AJO a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, publish, translate, distribute, and display such material worldwide in any media. You confirm that you have the lawful right to grant this license and that our use of the content will not violate any third-party rights or applicable laws.

Any misuse of the Interactive Areas or other sections of our Site, including violations of the rules described above, constitutes a breach of these Terms and Conditions and may result in the suspension or termination of your access to the Interactive Areas and/or the entire Site.

To comply with lawful governmental requests, subpoenas, or court orders, and to protect the integrity of Flex Solution Inc., its systems, and customers, AJO reserves the right to access, preserve, and disclose any information deemed necessary or appropriate.
This may include — without limitation — user profile data (such as name, email address, or contact details), IP addresses, traffic logs, usage history, and any User Content submitted to the Site.

Such disclosures may be made to safeguard AJO’s operations, enforce applicable laws, or protect the rights, property, or safety of AJO, its customers, or others. In such circumstances, AJO’s right to disclose information shall prevail over any conflicting provisions in its Privacy Policy.

By posting or uploading any User Content to the Site, you automatically grant Flex Solution Inc. and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such content worldwide in any format or media.

You also grant AJO and its affiliates the right to use the name or identifier you submit in connection with your content, at their discretion.

You represent and warrant that:
(a) You own or otherwise control all necessary rights to the User Content you post, or you have obtained the legal right to post such material;
(b) The User Content is truthful, accurate, and not misleading;
(c) The use and publication of your User Content by AJO does not violate these Terms, any law, or the rights of any third party, and will not result in harm or liability to any individual or entity.

Messaging

By enrolling in American Jewelry Outlet (AJO) WhatsApp or SMS notifications, you consent to receive occasional text messages regarding your order and shipping status. These messages are purely transactional and will be sent following your purchase when the order status changes (for example, when an item ships or is delivered).

This is a standard rate Messaging service, and message and data rates may apply depending on your mobile carrier plan. Carriers are not responsible for delayed or undelivered messages.

To receive help or more information or to opt out of future messages, contact our customer service team at hello@ajo-gold.com or by phone at +1 (786) 828-3309.

Indemnification

You agree to defend, indemnify, and hold harmless Flex Solution Inc., its affiliates, officers, employees, agents, contractors, and service providers from and against any and all claims, damages, liabilities, losses, and expenses (including reasonable attorney’s fees) arising out of or related to:

· any content you post, upload, store, or transmit through the AJO Site;

· your use of or inability to use the Site or its services;

· your conduct in connection with the Site;

· your violation of these Terms and Conditions; or

· your infringement of the rights of any third party.

This indemnification obligation survives termination of these Terms and your use of the Site.

Disclaimer of Warranty

Except as expressly stated in a written agreement signed by Flex Solution Inc., the American Jewelry Outlet (AJO) website, all content, materials, products, and services made available through it (collectively, the “Products and Services”) are provided on an “as is” and “as available” basis, without warranties of any kind, express or implied.

AJO disclaims all warranties, express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, title, accuracy, and non-infringement, with respect to the information, materials, and products presented on this Site.

We make no representation or warranty that:

the content or services will meet your expectations or requirements;
the Site will operate without interruption, errors, or security breaches;
any information obtained through the Site will be accurate, reliable, or current; or
the Site or its servers are free from viruses, malware, or harmful components.

Your use of the Site and all materials obtained through it is at your own risk. You are solely responsible for any damage to your computer system, data loss, or other harm that may result from accessing or using the Site.

Nothing in these Terms affects your statutory consumer rights under applicable law.

Limitation of Liability

To the fullest extent permitted by law, Flex Solution Inc., its officers, directors, employees, agents, contractors, or affiliates shall not be liable for any direct, indirect, incidental, consequential, special, or exemplary damages arising out of or related to your use of the Site, its content, or any products or services offered through it.

This includes, without limitation, damages for:

· loss of profits, revenue, data, or goodwill;

· business interruption or delays;

· errors, omissions, or inaccuracies in content;

· system failures, file deletions, communication errors, or unauthorized access;

· viruses, defects, or other harmful components;

· reliance on information obtained through the Site.

This limitation applies regardless of the legal theory — contract, tort (including negligence), or otherwise — even if AJO has been advised of the possibility of such damages.
In jurisdictions that do not allow exclusion or limitation of certain damages, AJO’s liability shall in no case exceed the total amount paid by you for the specific product or service giving rise to the claim.

Governing Law and Venue

These Terms and Conditions, and any dispute arising out of or relating to your use of the Site or any transaction with AJO, shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions.

You agree that any legal action, claim, or proceeding arising from these Terms or your use of the Site shall be brought exclusively in the state or federal courts located in Miami-Dade County, Florida.
By using this Site, you consent to the personal jurisdiction and venue of such courts and waive any objection to inconvenient forum or lack of jurisdiction.

Modification and Notice

AJO reserves the right to modify or update these Terms and Conditions, as well as any related policies, at any time and in its sole discretion.
Posting updated Terms on this page constitutes sufficient notice of such changes. Continued use of the Site following any modifications signifies your acceptance of the revised Terms.
We encourage you to review this page periodically to stay informed of updates.

Termination

Flex Solution Inc. reserves the right, without prior notice and at its sole discretion, to suspend, restrict, or permanently terminate your access to the AJO website or any portion thereof, for any reason, including but not limited to violations of these Terms or applicable law.

Upon termination, your right to use the Site will immediately cease, and all provisions of these Terms that by their nature should survive — including warranty disclaimers, limitation of liability, and indemnification — shall remain in effect.

Severability

If any provision of these Terms and Conditions is determined to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from the Terms.
The remaining provisions shall continue in full force and effect and shall be interpreted so as to best reflect the original intent of the parties.

Questions and Contact Information

If you have any questions about these Terms and Conditions, our products, or our policies, please contact us:

American Jewelry Outlet (AJO)
Operated by Flex Solution Inc., USA

Operating Office:
36 NE 1st Street, Suite 307
Miami, FL 33132, United States

Legal Address:
1201 N. Orange Street, Suite 762
Wilmington, DE 19801, United States

Email: hello@ajo-gold.com
Phone: +1 (786) 828-3309
Website: www.ajo-gold.com