Privacy policy

American Jewelry Outlet (AJO) is a retail brand operated by Flex Solution Inc., USA

Last updated: December 2025

Company: Flex Solution Inc. (EIN 99-4438064)

Brand: American Jewelry Outlet (AJO)

Address: 36 NE 1st Street, Suite 307, Miami, FL 33132, United States

1. Introduction At American Jewelry Outlet (AJO), we deeply value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit www.ajo-gold.com, place an order, or interact with our services. By using our website, you consent to the practices described herein.

2. Information We Collect We collect information in three main ways:

a. Information You Provide Directly

Contact details: name, shipping/billing address, email, phone number
Account information: username, password (encrypted), payment details (processed via secure third-party gateways; we do not store full card numbers)
Order preferences: ring size, engraving text, gift messages
Communications: inquiries, reviews, or messages sent to hello@ajo-gold.com

b. Information Collected Automatically

Device & usage data: IP address, browser type, operating system, pages visited, time spent, referring site

Cookies & similar technologies: essential cookies (cart, login), marketing cookies (advertising platforms and analytics providers) — see Section 8

c. Information from Third Parties

Payment processors (Stripe, PayPal): transaction confirmation
Shipping carriers (FedEx, UPS): delivery updates
Fraud prevention services: limited data to verify high-risk orders

3. How We Use Your Information We use your data to:

Process, fulfill, and track orders
Send shipping confirmations, tracking links, and order updates
Provide customer support and respond to inquiries
Issue personalized promo codes and gift certificate redemptions
Improve website functionality and user experience
Detect and prevent fraud, abuse, or security risks
Send marketing communications (only with your consent — see Section 6)
Comply with legal obligations (tax reporting, anti-money laundering)

Notice of Financial Incentive (CCPA):

From time to time, AJO may offer optional promotional programs or incentives. Participation is voluntary, and you may withdraw consent at any time without penalty by contacting hello@ajo-gold.com.

4. Legal Basis for Processing (GDPR & CCPA Compliance)

Contract: to fulfill your purchase
Consent: for marketing emails and non-essential cookies
Legitimate Interest: fraud prevention, analytics, service improvement
Legal Obligation: tax and regulatory compliance

5. Data Sharing & Disclosure We do not sell your personal data. We share only as necessary with:

Recipient	Purpose	Data Shared
Payment Processors	Secure transaction processing	Name, billing address, last 4 digits
Shipping Carriers	Delivery & tracking	Name, address, phone, email
IT & Cloud Providers	Hosting, email, CRM (AWS)	All relevant order/contact data
Analytics & Advertising	Performance & retargeting (with consent)	Anonymized usage, cookie IDs
Legal Authorities	When required by law or to protect rights	As mandated

All partners are contractually bound to protect your data and use it only for the specified purpose.

6. Marketing Communications

You may opt in to receive emails about new collections, exclusive offers, or gift certificate promotions.
Every marketing email includes an unsubscribe link.
You can withdraw consent anytime via account settings or by contacting support.

7. Data Security

All transactions use TLS 1.3 encryption.
Payment data is tokenized; we never store full card numbers.
Access to personal data is restricted to authorized personnel.
Regular security audits and penetration testing are conducted.
Despite best efforts, no system is 100% secure; we cannot guarantee absolute security.

8. Cookies & Tracking Technologies We use cookies for:

Essential: login, cart persistence
Analytics: understand traffic & behavior
Advertising: show relevant ads on Google, Meta, etc.
You can manage preferences via the cookie banner or browser settings.

California Residents: You may opt out of targeted advertising via our cookie preferences banner or by contacting hello@ajo-gold.com.

Disabling non-essential cookies will not affect core shopping functionality.

9. Your Privacy Rights Depending on your location, you may have the right to:

Access: receive a copy of your data
Rectify: correct inaccurate information
Delete: request removal (subject to legal retention)
Object/Restrict: limit processing
Portability: receive data in machine-readable format
Opt-out of sale/share: we do not sell data, but you can opt out of targeted ads via the link above

Non-Discrimination (CCPA): We will not discriminate against you for exercising your CCPA rights, including by denying goods, charging different prices, or providing a lower quality of service.

To exercise rights, email support@ajo-gold.com with “Privacy Request” in the subject. We respond within 30 days (45 days max for CCPA).

10. Children’s Privacy AJO does not knowingly collect data from children under 13. If discovered, we delete it immediately.

11. International Data Transfers Data may be transferred to and processed in the United States. We ensure adequate safeguards (e.g., Standard Contractual Clauses) for EU/UK users.

12. Data Retention

Order data: 7 years (tax compliance)
Account data: until account deletion + 90 days
Marketing subscribers: until unsubscribed
Logs & analytics: up to 26 months

13. Changes to This Policy We may update this policy to reflect legal or operational changes. Significant updates will be communicated via email or website banner. Continued use constitutes acceptance.

14. Contact Us For privacy questions or to exercise your rights:

American Jewelry Outlet (AJO)
Operated by Flex Solution Inc., USA

Operating Office:
36 NE 1st Street, Suite 307
Miami, FL 33132, United States

Legal Address:
1201 N. Orange Street, Suite 762
Wilmington, DE 19801, United States

Email: hello@ajo-gold.com
Phone: +1 (786) 828-3309
Website: www.ajo-gold.com